Support


FAQ

Airbag

Categories: Airbag General

Yes, the system is completely reusable. As the end user, you can insert a new inflator yourself and refold the airbag. Simply follow our video instructions. Then you can continue your journey. Alternatively, you can use our "Inflator Replacement & System Check" service. This includes a complete inspection of the system and airbag by us. We will also refold the airbag for you. To date, we are not aware of any cases of damage to the airbag, but if this should occur, we can also replace it.

See for yourself and enjoy the durability of our products, which are made by hand and tested before each sale.

Our airbag systems recognize typical fall patterns with a high degree of reliability. In rare cases - e.g. jumps, tricks or atypical movement patterns - there may be false deployments or, under certain circumstances, no deployment in the event of a fall. It is not technically possible to guarantee 100% detection/release reliability.

Category: Airbag

No, the backpack does not need to be serviced annually. Even after a deployment, the airbag fabric can be checked independently for damage and does not need to be sent in for maintenance. Smaller holes do not restrict the protective function.

General

Categories: Airbag General

Yes, the system is completely reusable. As the end user, you can insert a new inflator yourself and refold the airbag. Simply follow our video instructions. Then you can continue your journey. Alternatively, you can use our "Inflator Replacement & System Check" service. This includes a complete inspection of the system and airbag by us. We will also refold the airbag for you. To date, we are not aware of any cases of damage to the airbag, but if this should occur, we can also replace it.

See for yourself and enjoy the durability of our products, which are made by hand and tested before each sale.

Minerva Inside System

Our airbag systems recognize typical fall patterns with a high degree of reliability. In rare cases - e.g. jumps, tricks or atypical movement patterns - there may be false deployments or, under certain circumstances, no deployment in the event of a fall. It is not technically possible to guarantee 100% detection/release reliability.


If you have any further questions, please contact us directly!